At Gentle Home Reset, we value your feedback. Compliments, suggestions and complaints help us understand what we are doing well and where we can improve.

We are committed to listening respectfully and responding to concerns in a fair, confidential and timely way.

Your right to speak up

You have the right to provide feedback or make a complaint about any aspect of our services.

Making a complaint will not affect the quality or availability of the support you receive from Gentle Home Reset. You will not be treated unfairly or disadvantaged for raising a concern.

You may ask a family member, friend, advocate, support coordinator, nominee or another trusted person to help you provide feedback or make a complaint.

Feedback and complaints may also be made anonymously. However, providing your contact details will allow us to respond to you and may help us investigate the matter more effectively.

How to provide feedback or make a complaint

You can:

* Complete the feedback form below

* Email - gentlehomereset@gmail.com

* Ask your representative or support person to contact us on your behalf

* Request a phone call by providing your preferred contact details in the form below

Please include as much information as you feel comfortable sharing, including what happened, when it occurred and what you would like us to do in response.

What happens after a complaint is received?

We will:

* Acknowledge your complaint within two business days

* Listen to your concerns and clarify any details where needed

* Review the matter fairly, respectfully and confidentially

* Work with you to identify an appropriate resolution

* Explain the outcome and any actions taken

* Use the feedback to improve our services where appropriate

We aim to respond to and resolve complaints within 10 business days. If more time is required, we will explain why and keep you informed of our progress.

Information about a complaint will only be shared with people who need the information to help review or resolve the matter, unless disclosure is required by law or necessary to protect someone from harm.

Feedback form

Please use the form below to provide a compliment, suggestion or complaint. You can choose whether to provide your name and contact information.